Who We Are
Attic Bros, Inc. operates this website to provide information about our attic and home improvement services and to help homeowners request inspections, quotes, and related services. We are a home service company focused on improving comfort, energy efficiency, and indoor air quality for residential properties.
Our website may collect limited personal information when you interact with us, such as when you fill out a contact form, request an estimate, or reach out by email or phone. This Privacy Policy explains how we handle that information and the steps we take to protect your privacy.
If you have questions about this Privacy Policy or how your information is handled, you may contact us at info@atticbros.com, call us at (408) 990-6418, or reach us at our business location in San Jose, California.
Information We Collect
We collect information to help us respond to inquiries, provide requested services, and improve how our website functions. The type of information collected depends on how you interact with our website.
Personal Information
You may voluntarily provide personal information when you:
- Fill out a contact or request form
- Request an inspection, estimate, or service
- Contact us by email or phone
- Communicate with us through the website
This information may include:
- Name
- Email address
- Phone number
- Property address (if provided)
- Any details you choose to share in your message
We only collect personal information that is necessary to respond to your request or provide our services.
Non-Personal Information
When you visit our website, certain non-personal information may be collected automatically. This information helps us understand how visitors use our site and improve performance.
This may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Pages viewed and time spent on the site
- Referring website or source
This data does not identify you personally and is used for analytical and operational purposes.
Comments
If you leave a comment on our website, we collect the information shown in the comments form, along with your IP address and browser user agent string, to help with spam detection.
An anonymized string created from your email address may be shared with the Gravatar service to determine if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public alongside your comment.
How We Collect Information
We collect information in several ways, depending on how you interact with our website and services.
Information You Provide Directly
You may provide personal information directly to us when you:
- Complete a contact or service request form
- Request an inspection or estimate
- Call us or submit an inquiry through the website
- Send us an email or communicate with our team
This information is collected so we can respond to your request, schedule services, and communicate with you about your inquiry.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through standard tracking technologies. This helps us understand how visitors use our site and improve its functionality.
This may include:
- IP address
- Browser type and device information
- Pages visited and interaction data
- Date and time of visits
This information is collected in aggregate form and is not used to personally identify you.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze website performance. Cookies are small data files stored on your device that help websites function properly and efficiently.
You may choose to disable cookies through your browser settings, though doing so may affect how certain features of the website function.
Phone Calls and Communications
If you contact us by phone, your call details may be logged for service-related purposes, such as responding to your inquiry, improving customer service, or maintaining internal records. Any information shared during these communications is used only in connection with providing our services.
How We Use Your Information
We use the information we collect to operate our website, respond to inquiries, and provide attic and home improvement services. Your information is used only for legitimate business purposes related to your request or interaction with our website.
Specifically, we may use your information to:
- Respond to questions, requests, or service inquiries
- Schedule inspections, estimates, or appointments
- Communicate with you about requested services
- Improve our website, services, and customer experience
- Maintain internal records and operational efficiency
- Comply with legal, regulatory, or administrative requirements
We do not use your personal information for purposes unrelated to your interaction with us, and we do not sell or rent personal information to third parties.
Who We Share Your Data With
We do not sell, rent, or trade your personal information. We only share information when it is necessary to operate our website, communicate with you, or provide requested services.
Your information may be shared with trusted third parties that assist us with:
- Website hosting and maintenance
- Analytics and website performance monitoring
- Email and communication services
- Customer relationship management or scheduling tools
These third-party service providers are permitted to use your information only as needed to perform services on our behalf and are required to handle your information securely and confidentially.
In certain situations, we may also disclose information if required to do so by law, regulation, or legal process, or to protect the rights, safety, or property of our business or others.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure proper functionality, improve user experience, and analyze website performance. Cookies are small data files stored on your device that help websites operate efficiently and remember user preferences.
We may use cookies to:
- Enable core website functionality
- Understand how visitors interact with our website
- Monitor website performance and usage patterns
- Improve content, layout, and overall user experience
Some cookies may be set by third-party services used for analytics or performance monitoring. These third parties may collect information in accordance with their own privacy policies.
You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features or functionality of the website.
Embedded Content from Other Websites
Our website may include embedded content from third-party websites, such as videos, images, or other media. Embedded content from other websites behaves in the same way as if you visited those websites directly.
These third-party websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with the embedded content. This may include tracking your interaction if you have an account with the third-party website and are logged in.
We do not control how third-party websites collect or use your information. We encourage you to review the privacy policies of any third-party websites you visit through embedded content on our site.
How Long We Retain Your Data
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, responding to inquiries, maintaining business records, and complying with legal or administrative requirements.
If you contact us or submit a request through our website, we may retain your information for a reasonable period to respond to your inquiry, provide services, and maintain internal records related to customer communication.
If you leave a comment on our website, the comment and its associated metadata may be retained indefinitely. This allows us to recognize and approve follow-up comments automatically rather than holding them for moderation.
If users register for an account on our website, we store the personal information provided in their user profile. Registered users may view, edit, or delete their personal information at any time, except for their username. Website administrators may also access and edit this information as needed.
We take reasonable steps to delete or anonymize personal information when it is no longer required for business or legal purposes.
What Rights You Have Over Your Data
You have the right to understand, access, and manage the personal information we collect about you. If you have an account on this website or have previously submitted personal information, you may request:
- A copy of the personal data we hold about you
- Corrections to inaccurate or incomplete information
- Deletion of personal information, where applicable
- An explanation of how your information is used
You may also request that we stop using your personal information for certain communications.
Please note that some information may need to be retained for administrative, legal, or security purposes.
To request your personal data, please contact us using the information provided in the Contact Information section of this Privacy Policy.
Data Security
We take reasonable steps to protect the personal information we collect from unauthorized access, use, or disclosure. Our website and internal systems use appropriate administrative, technical, and physical safeguards designed to help protect your information.
These measures may include secure servers, restricted access to personal information, and secure communication methods where appropriate. Access to personal data is limited to individuals who need it to perform business-related functions.
While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security, but we continuously strive to improve our security practices to safeguard your data.
Where Your Data Is Sent
Information collected through our website may be processed or stored using systems operated by us or by trusted third-party service providers that support our website and business operations.
Visitor comments, if submitted, may be checked through automated spam detection services to help prevent fraudulent or malicious activity. These services may process certain information, such as IP addresses or comment content, for spam filtering.
In some cases, data may be stored or processed on servers located outside of your state or country, depending on the service providers we use. We take reasonable steps to ensure that any data processing performed by third parties is handled in accordance with applicable privacy and security standards.
Children’s Information
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us, and we will take reasonable steps to remove such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. When updates are made, the revised version will be posted on this page with an updated effective date.
Your continued use of our website after any changes to this Privacy Policy indicates your acceptance of the updated terms.
Contact Information
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the information below:
Attic Bros, Inc.
Email: info@atticbros.com
Phone: (408) 990-6418
Location: San Jose, California
